Privacy policy

Last updated: October 4, 2025

Tenebris Apex OÜ (“Tenebris Apex”, “we”, “us”, or “our”) operates this store and website — https://tenebrisapex.com — including all related information, content, features, tools, products, and services (collectively, the “Services”).
Tenebris Apex is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using any of the Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described here.

1. Personal Information We Collect

When we say “personal information,” we mean information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data.

We may collect the following categories of personal information, depending on how you interact with our Services and where you live:

  • Contact details: name, billing and shipping address, phone number, and email.

  • Financial information: credit/debit card details, payment confirmations, transaction data.

  • Account information: username, password, preferences, and saved settings.

  • Transaction details: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.

  • Communications: messages you send us (e.g., customer support inquiries).

  • Device information: device type, browser, IP address, and unique identifiers.

  • Usage data: how you browse, interact with, and navigate our store.

2. How We Collect Personal Information

We collect personal information from several sources:

  • Directly from you: when you create an account, make a purchase, or contact us.

  • Automatically: through cookies, analytics tools, and similar technologies.

  • From service providers: like payment gateways, shipping partners, and analytics tools.

  • From partners or third parties: for marketing or fraud-prevention purposes.

3. How We Use Your Personal Information

We may use your personal information to:

  • Provide, operate, and improve our Services: process payments, ship orders, manage your account, handle returns/exchanges, and customize your shopping experience.

  • Personalize recommendations and ads: suggest products based on your activity.

  • Communicate with you: send updates about orders, accounts, or customer support.

  • Marketing: send promotional offers by email or SMS (you can opt out anytime).

  • Security and fraud prevention: detect and prevent unauthorized or fraudulent activity.

  • Compliance and legal obligations: respond to legal requests, enforce terms, and maintain business records.

4. How We Share Your Personal Information

We may disclose your personal information in the following cases:

  • With Shopify: to host and operate our online store.

  • With vendors and service providers: such as payment processors, shipping carriers, IT and analytics partners.

  • With marketing partners: to provide advertising and promotions (subject to applicable law).

  • With affiliates or within our corporate group.

  • For legal reasons: to comply with applicable laws or protect our rights and users.

  • In a business transaction: such as a merger, acquisition, or bankruptcy.

We never sell your personal information.

5. Relationship with Shopify

Our store is hosted by Shopify Inc., which processes certain personal data to provide and improve e-commerce services.
Shopify may process data in locations outside your country of residence.
For details, please review Shopify’s Consumer Privacy Policy.

6. Third-Party Links

Our website may contain links to third-party websites or platforms not controlled by us.
We are not responsible for their content, privacy practices, or data security. Please review their policies before providing any personal information.

7. Children’s Data

Our Services are not intended for children under 18 years old, and we do not knowingly collect their data.
If you believe your child has provided us with personal information, please contact us at support@tenebrisapex.com, and we will promptly delete it.

8. Security and Retention

We take reasonable technical and organizational measures to protect your information; however, no system is completely secure.
We retain personal information only as long as necessary to:

  • Maintain your account

  • Fulfill orders and legal obligations

  • Resolve disputes and enforce policies

When no longer needed, data is securely deleted or anonymized.

9. Your Rights

Depending on where you live, you may have rights including:

  • Access: request a copy of your personal data.

  • Correction: request corrections to inaccurate information.

  • Deletion: request deletion of your personal data.

  • Portability: receive your data in a portable format.

  • Opt-out: stop receiving marketing communications.

  • Withdraw consent: when processing is based on consent.

To exercise these rights, contact us at support@tenebrisapex.com.
If your data is processed by Shopify, you may also visit the Shopify Privacy Portal.

We will respond promptly in accordance with applicable laws.

10. Complaints

If you have any concerns or complaints about our data practices, contact us first at support@tenebrisapex.com.
If unresolved, you may have the right to lodge a complaint with your local data protection authority.

11. International Data Transfers

We may transfer, store, and process your data outside your country of residence.
For customers in the EU or UK, we use recognized transfer mechanisms such as the EU Standard Contractual Clauses (SCCs) to protect your information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or service changes.
We’ll post the new version here and update the “Last updated” date above.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Tenebris Apex OÜ
📍 Sepapaja 6, Tallinn 15551, Estonia
📧 support@tenebrisapex.com
🌐 https://tenebrisapex.com